I am talking about the one who absolutely complains every time she comes in and leaves moaning and groaning.
She is getting on in her years and has a perm, so is in your salon for some time to bring the ‘mood and ambience’ right down and it’s always a Monday morning when she comes in.
Finally it’s time to charge her for the services and has forgotten her purse (again). You now have to hope and pray she will do the ‘right thing’ and come in on her monthly outing.
Has anyone had these problems?
What do you do? Carry one or gently ask her to find herself another salon that will service her ‘needs’ better.
The alternative is much worse, keeping her hoping she won’t be gossiping to her friends about the shoddy service.
Bad gossip travels faster than good, get rid of her, or if you can’t be straight with her then next time her appointment is due make it difficult and she might take the hint.
She is costing you more money in complaining than you will ever realize.
How did you deal with a difficult complaining client?