Salon staff need to know right from the ‘get go’ what is expected of them.
If you don’t give them targets and goals then you will find this ‘entitlement’ from a staff member of simply coming to work is all is really expected of them.
That’s when the policy and procedures manual assisted me in delivering this very message. Everything I want and expect from this is all laid out in black and white.
The amount of times that were quiet and instead of being proactive in trying to get more work into the salon they would rather stand in the back room vegetating.
Get them delivery flyers to promote themselves and offer some kind of incentive to get a new client through the door who would never have thought of coming in if it wasn't for this compelling offer. I mean your staff member is sitting there anyway doing nothing. So why not get 80% of something that is better than 100% of nothing.
They should be carrying business cards in the handbag, promoting themselves on their face book is a possibility.
Do your stylists just sit around and hope for the best? Then at the end of the week wonder why they have not reached their agreed target.