I recall realizing that if I could find a good receptionist with the right skills I could easily sell value added services to our clients.

I placed an advert in our local church magazine looking for a hair stylist/telemarketer and I found one. She was very good at what she did but didn't stay long and was using our salon as a stepping stone until full time work came along.

I then found another receptionist and used the below flow chart to start building up our value added services in our salon.

Just remember you have to 'break even' with their wages otherwise 'what's the point'.

You can adjust these to suit your unique salon and you can also set goals for your receptionist otherwise you may find yourself out of pocket.

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